Refund policy

Returns & Refunds – London Fresh Market

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing your order.

Once the order has been processed, packaged, or shipped, it can no longer be cancelled.

Returns & Refunds

At London Fresh Market, customer satisfaction is our priority.

If you receive a product that is damaged, defective, or incorrect, we offer a full refund or replacement. Please contact us with proof (photos/videos), and we will assist you promptly.

If you are not satisfied with your purchase, please reach out to our support team. We will do our best to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Non-Refundable Situations

We do not issue refunds if:

  • The order does not arrive due to incorrect information provided by the customer (e.g., wrong shipping address)

  • The request is made after the return period

Refund Request Period

Refund requests must be submitted within 15 days of receiving your order.

To request a refund, please contact us via the Contact Us page.

Contact

For any questions or support, please contact our customer service team through our website.